We offer a 30-day return policy for our products. The product must be in its original condition.
For Europe, it takes between 4-7 business days. Outside of Europe, it may depend on the country.
Yes, we can ship to most countries worldwide.
It may vary depending on the location
Once it is shipped, you will receive an email with the information and order number.
We accept most credit cards, Paypal and other secure methods.
We start preparing your order very quickly so that it arrives as soon as possible, which is why we cannot always guarantee changes or cancellations once it has been placed.
If you have made a mistake in the address, product or quantity, please write to us as soon as possible with your order number at:
📧 info@luaspain.om
We will try to help you if the order has not yet been processed by the warehouse or courier.
Our formulas are created with over 91% naturally derived ingredients , following demanding European standards.
Paraben-free
Sulfite-free
Aluminum-free
Unleaded
Microplastic-free
Alcohol-free
Non-GMO
We formulate seeking a balance between safety, effectiveness and sensory appeal , for both babies and adults.
No.
Our products are not tested on animals , in accordance with current European regulations for cosmetics.
Yeah.
All Lúa and Luz de Lúa products are developed in accordance with European cosmetic legislation , with safety assessments carried out by qualified professionals and a complete product dossier (PIF).
Our Luz de Lúa line is designed to support the baby's skin from its first days of life.
We always recommend:
Apply a small amount the first time.
Observe the skin reaction.
If in doubt, consult your pediatrician.
Yeah.
Baby products are formulated to be very gentle and kind , which is why many adults with sensitive skin love them too.
You can use the gel, lotion, or baby oil in your own routine if you're looking for something very gentle.
Our formulas for adults are clean and respectful, but pregnancy and breastfeeding are very special stages.
In general:
- We do not use controversial ingredients such as parabens or certain harsh derivatives.
- However, if you are pregnant or breastfeeding, we recommend that you always consult your doctor with any specific questions about ingredients.
Is the fragrance very strong?
We look for soft, warm and pleasant fragrances, designed not to be intrusive.
In baby products, fragrances are especially delicate.
Do the products foam a lot?
Our shampoos and gels are designed to cleanse gently, with a pleasant but not aggressive or excessive lather, respecting the natural balance of the skin and scalp.
Do you offer gift packs for newborns or families?
Yes (or “we plan to launch them”).
We can offer combined packs of baby and/or adult products , perfect for:
- Baby shower gifts
- Baby showers
- Details for families
Check out the Packs / Gift Sets section in the shop or write to us if you need something personalized or email us at info@luaspain.com
We love collaborating with people who share our values: care, naturalness, and real families.
If you are a content creator and are interested in collaborating with Lúa or Luz de Lúa, write to us at:
📧 info@luaspain.com
Tell us who you are, what kind of content you create, and how you envision the collaboration.
